All Mastercraft tools have a lifetime quarantee, this means if it breaks at any point, you may return it to your nearest stockist.

In the unlikely event that your Mastercraft® product fails through normal use, please provide your proof of purchase and the defective product for inspection, and the product will be replaced free of charge at any Builders Express, Builders Warehouse or Makro store.

Impact markings on handles

This shows that the tool was hammered or pressed with something other than a hand to gain leverage and exert more force. These are common signs of abuse on the following tools:

• Screwdrivers
• Hex bits
• Spanners
• Ratchets
• Power Bars
• Pliers

Scuffs, chips and bends caused by foreign objects

This indicates that the tool was improperly used and may have been subject to abuse by using cheater bars or steel pipes to gain extra leverage. These are common signs of abuse on the following tools;

• Hex bits
• Spanners
• Ratchets
• Power Bars
• Pliers

Any alterations of the product

The incorrect product was used for the job carried out. No tool ever needs to be modified to complete a task. These are common signs of abuse among the following tools;

• Pliers
• Screwdrivers
• Spanners

Worn blades

Blades are expendable parts that are subject to wear and tear. Claims will not be entertained on the following blades;

• Hacksaws
• Utility Knives
• Snips
• Tape Measures

Neglect

Products that have been neglected are also not covered by the guarantee such as exposure to water and other fluids (e.g. rust)

• Ratchets
• Pliers
• Shears
• Snips
• Tape Measures
• Lack of lubrication
• Snips
• Shears
• Pliers
• Incorrect storage practices
• Utility knives
• Snips
• Shears

This Guarantee does not apply to a product that is damaged or altered through misuse, abuse, accident, neglect, modification, mishandling and general wear and tear.

Products will be inspected at the store where you are replacing the tool (Builders Express, Builders Warehouse or Makro) for the following to see if you are covered for defects to your Mastercraft tool.